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PDF Document Help

The PDF format is modeled after the PostScript language and is both device and resolution independent. The PDF document can be viewed, navigated and printed from a workstation using the freely available Acrobat Reader software from Adobe Systems Inc.

Versions of Acrobat Reader run on Windows 95/98/2000, Windows NT, Windows 3.1, Macintosh, LINUX, IBM AIX, Sun SPARC SunOS, Sun SPARC Solaris, SGI IRIX, HP-UX, Digital Unix and OS/2 Warp.

Following are issues you might encounter while accessing the online PDF documents.

  1. When printing a copy of the PDF document all the lines and names run together with no spaces between them, however, everything looks fine on the screen. Is there an error in your file, or is it my system?

  2. When downloading a PDF file, my web browser window goes blank and I never receive the file.

  3. Adobe Acrobat Reader claims the PDF file is damaged when I try to open it after downloading it. Is your file damaged?

  4. How can I download a PDF file directly to my hard drive and bypass the Acrobat Reader plug-in that normally displays the document in my web browser window?

  5. Are there any known issues when printing your PDF documents with specific printers?



Question 1. When printing a copy of the PDF document all the lines and names run together with no spaces between them, however, everything looks fine on the screen. Is there an error in your documents, or is it my system?

This issue can nearly always be resolved by obtaining and installing the most recent print driver available for your particular make and model printer. Most printer manufacturers, including Hewlett Packard, Epson, Lexmark and Canon provide free printer driver updates from their web sites.

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Question 2. When downloading a PDF file, my web browser window goes blank and I never receive the file.

Should you experience PDF files appearing as a blank window within your web browser after downloading, follow the appropriate steps below to resolve the issue:

Adobe Acrobat Reader
If you are using Adobe Acrobat Reader version 3.0 or earlier, upgrade to the latest version (currently version 5.0).

Internet Explorer
Please see Article ID: Q177321 in the Microsoft Support Online database for a possible resolution.

Use the "Save Target As..." or "Save Link As..." option to download the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in.

Select "PDF File Format" if necessary.

Select the file you wish to download.

When presented with the Results page use the "Save Target As.." option to download the file. This can normally be accomplished by right clicking on the title link then selecting "Save Target As.." when presented with a menu.

Use Adobe Acrobat Reader to open the file after downloading it.

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Question 3. Adobe Acrobat Reader claims the PDF file is damaged when I try to open it after downloading it. Is your file damaged?

All of our files are verified prior to posting on the web site. Most likely your download was not successful. Try downloading the pdf file again.

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Question 4. How can I download a PDF file directly to my hard drive and bypass the Acrobat Reader plug-in that normally displays the form in my web browser window?

Below is the procedure to use for Internet Explorer with Windows 95 or NT 4.0. If you are using Netscape, substitute "Save Target As..." with "Save Link As...".

Select "PDF File Format" if necessary.

Select the file you wish to download.

Click the "Review Selected Files" button.

When presented with the Results page use the "Save Target As.." option to download the file. This can normally be accomplished by right clicking on the title link then selecting "Save Target As.." when presented with a menu.

Use Adobe Acrobat Reader to open the file after downloading.

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Question 5. Are there any known issues when printing the PDF document with specific printers?

Canon BJC 4100 - PDF documents may not print properly in the printerís photographic mode. Use the printerís Graphics & Text or Automatic modes instead.

Canon LBP-81V - Use the printerís bitmap mode for best results.

HP DeskJet Printers - If provided, it is recommended to use the printerís Raster Graphics mode as opposed to the Vector Graphics mode.

HP DeskJet 500C - This printer has an unprintable area near the top of the page. Be sure to use the shrink-to-fit option in Acrobat Readerís Print dialog box.

HP LaserJet Printers - For best results it is recommended that you use the printer driverís TrueType font option to download TrueType fonts as bitmaps (not outlines).

HP LaserJet 5M - For best results, it is recommended that you use the standard HP Laserjet 5M printer driver and not the enhanced driver that ships with the printer.

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